What Is Your Story? Hypnotherapy
Terms & Conditions
Please read through a copy of the terms and conditions a customer will receive when they are booking hypnotherapy sessions.
I have been advised by Charlotte Phillips the scope of the therapies they provide and give my full consent to receiving therapy sessions from Charlotte Phillips. I understand that results vary from person to person, and the agreement by Charlotte Phillips to work on the issues, changes or problems presented by me, using whatever model or models are appropriate to my situation, in no way implies or guarantees a ‘cure’ of the said issues or problems.
It has been explained to me by Charlotte Phillips and I understand that hypnotherapy is a collaborative process, and the degree of progress is dependent on my active participation and engagement in the process. I understand that there are no guarantees offered and that success depends on my active participation and motivation. I understand that I am paying for Charlotte Phillips' time (case studies are free) and not for a guarantee of success.
I understand that Hypnotherapy, or any other therapy provided by Charlotte Phillips is not a replacement for medical treatment, psychological or psychiatric services or the appropriate counselling. I also understand that Charlotte Phillips does not treat, prescribe for, or diagnose any medical or mental health condition.
I declare that, if advised prior to any session with Charlotte Phillips to seek medical approval, I have consulted with my General Practitioner and/or Hospital Consultant and gained the appropriate medical approval for working with Charlotte Phillips
The number of sessions is discussed and agreed at the start, and I agree to pay for any session prior to it taking place. Case studies are free.
I understand and agree that my therapy sessions will take place in Charlotte Phillips’ therapy room unless, by prior arrangement and in exceptional circumstances only.
I have been advised that I am free to terminate any or all sessions at any time. I have agreed to participate in each session to the best of my ability, and that contact between sessions will be strictly limited to telephone, email or letter.
I have accurately and truthfully answered the questions on this form and provided background information as requested by Charlotte Phillips.
I understand that any mp3 download/CD is provided for me at Charlotte Phillips’ discretion. I agree that any such mp3 download or CD is for my personal use only and that it is not to be lent, copied, or sold under any circumstances.
Confidentiality is paramount and will be maintained in all but the most exceptional circumstances. I agree that these can include legal action (criminal or civil court cases where a court order is made demanding disclosure, including coroners’ courts); child abuse; if I am an imminent danger to myself or others; and where there is good cause to believe that not to disclose would cause danger of serious harm to others. Most standards of confidentiality applied in professional contexts are based on the Common Law concept of confidentiality where the duty to keep confidence is measured against the concept of ‘greater good’. The sharing of anonymous case histories with supervisors and peer-support groups is not a breach of professional confidentiality. The sharing of open case histories with supervisors and any referring NHS medical practitioner is also not a breach.
Data Protection (GDPR) and Confidentiality
When we work together, I collect personal information from you to help me provide safe and effective therapy. In handling this information, I am bound by the General Data Protection Regulations (GDPR).
If you have questions about any of this, please ask me.
Protecting your personal information
As I am the only person who works for the company, I am both the Data Controller and the Data Protection Officer. My contact details are Charlotte Phillips, email charlotte@whatisyourstoryhypnotherapy.co.uk
In most cases, the information about customer that I collect comes from you, through an email, phone call, online form or during our face-to-face sessions.
If you are under 18, I may get some information from your parents or school.
If you are referred by someone else (like an employer) I may get some information from them.
If you make a purchase through PayPal, they will send me your contact details so I can send you what you've bought. All PayPal transactions are subject to the PayPal Privacy Policy.
I use your personal data in the following ways:
to provide you with items you have purchased
to deliver therapy
to reply to you if you contact me with questions about my services
to contact you between therapy sessions if necessary
to allow me to collect payment from you, and maintain my records and accounts
You have no legal requirement to share any information with me, but if you do not do so I will not be able to work with you.
The categories of data/information I collect include your name and contact details, your medical history, your family situation and support network, the nature of your employment, your hobbies and interests, your lifestyle, and details of the problem you’d like me to help with. These details are necessary to provide you with safe and effective therapy.
The lawful basis of my collecting and processing data is consent or contract or legitimate interests. You consent to my holding and using your information when you submit an online form. Clicking a PayPal button creates a contract to supply goods or services which I cannot do without using your data. If you undertake therapy with me, you will sign my terms and conditions, which creates a contract. If you email, phone, or contact me via social media with enquiries it is a legitimate interest of my business to use your contact details to reply to you. If I need to release your contact information under track and trace provisions this is considered by the ICO to be a legitimate interest where inclusion in the scheme is voluntary, and a legal requirement where it is compulsory.
Sharing information:
I am the only person who has access to your information unless
there is a legal requirement for me to share the information (for example. a court order or warrant is issued, or I am required to do so for track and trace purposes)
you ask me in writing to share your information with someone else
the Duty of Care Provision from my Code of Ethics applies - see the notes about this further down
I am working with you as part of a care team, or you have been referred to me by someone else (like an employer), in which case pre-arranged levels of information will be shared with these relevant parties
I keep the information you give me for seven years, which is the length of time required by my professional body and my insurance company. After this time it is shredded and disposed of securely.
You have rights over the information I hold about you. These are
Portability - you can ask me to send your information to someone else
Rectification - if you think my records are wrong you can ask me to change them
Erasure - in some circumstances you can ask me to remove your details from my records (this is sometimes called 'the right to be forgotten')
Fair profiling - you can ask that any processes I automate are done by a person instead of a computer. I don’t automate any information processing, although I do use online forms to collect information. If you prefer not to complete these, the information can be collected face to face during our first session.
Right of access - you can have a copy of the information I hold at any time, by requesting it in writing. If you do this, it will be provided within 30 days and free of charge.
Restricting processing - in some circumstances you can request that I stop processing your information
Objection - you can object to the way I process information (for example, if it is used to send you direct marketing you don’t want to receive) and you can ask me to stop using it in that way
Information - you have the right to understand how I collect and process your information (hence this privacy notice)
If you are under 18 years old, I will need permission from a parent or guardian before working with you, and if you are under 13 years old, I will need to verify your date of birth.
You can learn more about these rights on https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/
You can withdraw your permission for me to use your information at any time, this means ending your therapy.
You have a right to complain to the ICO if you have any problem with the way I store or use your data, or if you do not think your rights are being respected.
Also see Website Privacy Policy
Effective from 1st July 2023